HELP & FAQS

• 3 Weeks | Books, audiobooks on disc, CDs, magazines, downloadable titles (eBooks, audiobooks, comics), and Lucky Day titles
• 1 Week | All DVDs

• Physical Items (Books, CDs, DVDs, Magazines) | 500
• OverDrive/Libby Media | 20
• Library of Things Items | 2
• Kanopy Films | 8
• hoopla Media | 8

Items that are overdue by 14 days or more will be considered lost and you will be billed for the replacement cost and a processing fee. Your account will be blocked if it exceeds a balance owing $50 or more. If the balance is below $50, the account retains full privileges. If you return the items, the fee will be cleared from your account. Accounts will be referred to the library’s collections agency 21 days past the last billing notice if the total bill for the account is more than $75.

If lost items are returned after you have been referred to the collection agency, you will not have to pay the bill on those items but will be charged a non-refundable collection agency processing fee.

If the item is found within 90 days of payment you are eligible for a refund of the item cost (the processing fee is non-refundable as it covers staff time and materials). If the item is found after 90 days of payment it is yours to keep.

If your account is referred to a collection agency, you receive notices directly from the agency. The charges may be paid at any Spokane Public Library. See Uncollectible Patron Accounts Policy.

You will be charged for any library material you return with damages. Individual assessment is made for each item at the time of return and your account is charged repair or replacement costs depending upon the extent of the damage. Materials with multiple parts or in cases must be returned complete. Charges will be waived if the missing part or case is returned promptly.